Product Manuals And FAQs
Minoo's Product Manuals
Find and download detailed manuals for Minoo’s welding torches.Our product manuals include comprehensive information on torch specifications, component details and available accessories to support your selection and use of Minoo products.
Frequently Asked Questions
🔧Product Support & Technical Assistance
1. What is the warranty policy for Minoo welding torches?
We offer a 1-year warranty that covers the welding performance and airtight integrity of the torch’s core components. Consumables such as nozzles and contact tips are not included in the warranty.
2. How do I report a fault or request service?
You can submit service requests via email or through our online portal. We guarantee a 24-hour response, providing troubleshooting guidance or arranging on-site support when necessary.
3. Do you offer technical support and product customization?
Yes. Our certified engineers provide tailored technical support, including 3D CAD models and prototype validation based on your project specifications.
📦Ordering, Shipping & Delivery
1. What is your standard lead time?
Our standard production lead time is 30–45 days after order confirmation. Priority production is available for urgent projects—please contact our sales team for details.
2. How are products shipped and cleared through customs?
We arrange shipments under FOB or CIF terms via sea freight or air express. We also provide full documentation support to help streamline customs clearance processes.
3. Can I purchase accessories or consumables separately?
Absolutely. Nozzles, contact tips, and other wear parts or accessories are available for separate purchase.
📘 Product Information & Selection
1. Where can I find product manuals?
A multilingual user manual is included with every product, covering setup, maintenance, and part details. You can also download product manuals from our website, including all MIG and TIG series.
2. How do I choose the right welding torch?
Each product on our website lists detailed specifications. You can also explore our application-based solutions to find recommended models. Still unsure? Contact us at [email protected] or +86 – 177 1702 0113 for expert advice.
3.What quality standards do your products meet?
All Minoo products are CE-certified, comply with RoHS 2.0, and meet ISO 9001 quality standards, ensuring low emissions and operating noise levels below 85 dB(A).
🌍 Global Service & Partnerships
1. Do you have any overseas service points?
Yes, we operate a service center and warehouse in Slovakia, enabling faster support and logistics for our European clients.
2. How can I become a distributor?
To join our global distribution network, please contact us at [email protected] or +86 – 177 1702 0113.
Our office is located at: 8th Floor, No.116 Cheyang Road, Songjiang District, Shanghai, China